FAQ

GENERAL & ADMINISTRATIVE QUESTIONS:

Question: How early should I arrive for my appointment?
Answer: We recommend that all patients arrive at least 15 minutes before their scheduled appointment time.

Question: What insurance does your office honor?
Answer: Medicare, Horizon Blue Cross and Blue Shield, Aetna, Qualcare, Cigna, Healthnet, Railroad Medicare, Horizon Blue Card, and Empire New York Blue Shield. We do not participate with any third party payor, discount, or union plans. We do not accept GHI, HIP, Oxford or UnitedHealthcare. Patients with these carriers must pay up front and utilize their out-of-network benefits.

Question: What should I bring for my first office visit?
Answer: A list of your medications including dose and frequency as well as all insurance cards and name and phone number of your primary care physician, co-pay if any and recent medical records.

Question: How do I get to your office?
Answer: Please check our Office Info page for the directions to our locations.

CONDITION & TREATMENT QUESTIONS:
Question: I need a refill on a prescription, what should I do?
Answer: Call the pharmacy several days before you need the refill and they will contact us. Be prepared to give all the necessary information about the drug and dosage.

Question: I am having a problem and think I need to be treated, what should I do?
Answer: Call the office and alert us of your problem, and someone will tell you what you should do. However, if the problem worsens, do not wait for an office visit, go to the emergency room.

Question: What if I am having a problem or side effect with a medication?
Answer: If you think you are having a severe allergic reaction to a medication stop it immediately and call our office. If you or another doctor has stopped one of your prescribed medications call and let us know.

Question: Is there anything special I need to know if I am on coumadin?
Answer: Coumadin is a powerful blood thinner. If you do not follow a specific diet your level may be affected. If you start an antibiotic, use alcohol or take higher doses of tylenol your coumadin level may be affected and you should contact our office.Remember it is your responsibility to contact our office if you have not heard from the nurse regarding your coumadin.

Question: How do I receive the results of labs or testing?
Answer: You can pick up a copy of your laboratory work or test results during the following visit to the office. If you wish to have the lab results mailed to your home it is a $15 per year processing fee.